Brenda's Story

"Our ongoing timeliness and performance problems vanished when we switched to Employers Edge...."

 

I'm a Corporate HR Manager for a 25,000-employee company in the healthcare industry. Our company utilized an unemployment service provider, but their performance and service delivery was sub-par. Many claims were missed entirely. Of the claims that were received, too many of them were not being responded to by the statutory deadlines. It was costing our company a fortune in missed opportunities.

We decided to look for more effective unemployment representation. After an exhaustive search, we selected Employers Edge - and they quickly fixed all of these costly problems. They aggressively worked with the state agencies to make certain that all of the time sensitive documents could all be accounted for and effectively managed. Our field personnel immediately noticed greater responsiveness and more diligent follow up. These improvements in service delivery brought 6 figures in additional savings annually to our bottom line.

Why did we choose Employers Edge?

  • Employers Edge produces additional savings well into the 6 figures each year, which is material for my department and our company.

  • They are accessible and responsive to our outlying managers and their customer service and responsiveness¬†are excellent, all of which improves¬†the effectiveness in managing our claims.

  • Their fees were highly competitive, and they were also able to provide added value services such as employment & income verification services and new hire reporting.