"We were concerned about switching, but transitioning to Employers Edge was seamless and painless and delivered immediate added value..."
I am the Vice President of Benefits, Compensation & HR Administration for a 13,000 employee retailer with 850 locations. I have learned that when I don't hear any noise from the field about a particular vendor, that usually means that the vendor is getting the job done. Unfortunately, I noticed a significant spike in complaints from my retail locations about our unemployment compensation provider - moving me to evaluate other unemployment companies.
I chose Employers Edge after careful consideration. Since we are so large, I had some concern about the transition. Thankfully, those concerns were unfounded. Moving to Employers Edge was the easiest vendor transition that I have ever completed. It was well organized and painless. Transition actually delivered added value as Employers Edge presented new solutions that made our process even more efficient and effective.
Why did we choose Employers Edge
- I have enough on my plate and don't have time to put out fires because of vendor issues. I need a vendor partner and can rely on Employers Edge to get the job done.
- They are responsive and customer service oriented. Transition was a piece of cake.
- Employers Edge brought innovative solutions to us that we had never considered that delivered added value.
- I like them. They are easy to do business with. Their personnel are friendly, knowledgeable and professional.
Lowered our costs
Delivered excellent training
Reduced our missed claims
More responsive and better results
Received unexpected $250k refund check
Technology matched our needs
Greater responsiveness + more diligent follow up
Now saving over 100k each year